Check if Your Firewall Allows Power BI Direct Connection to Deep Space

Method 1

If you have Telnet installed, you can use:

Start Menu > telnet

o data.deepspacesync.com 3306

You should receive a response that looks something like this:

Method 2

You may also try to check that a direct connection is allowed to Deep Space using this command in PowerShell:

Test-NetConnection -ComputerName data.deepspacesync.com -Port 3306

If this responds with TcpTestSucceeded: False, then you need to:

• Allow Port 3306 through the Firewall to this PC

• Ensure there is no TCP blocking to the data.deepspacesync.com URL

Method 3

You can also try using psping.

1. Download psping

2. Start a Command Prompt at that location

3. Use this command:

psping data.deepspacesync.com 3306

You should receive response like:

Method 4

Sometimes, a VPN connection will block access to Deep Space. Try disconnecting your VPN to see if connectivity to Deep Space is restored.